Erie County Water cancels all non-essential appointments

“Due to the current state of emergency in Erie County, the Erie County Water Authority is cancelling all non-essential appointments that require customer contact. In order to reduce the need for ECWA employees to enter your home, our meter change out program is suspended at this time,” an ECWA spokesperson has announced.

“If you have an appointment, and you have not been contacted, please call our Customer Service Department at 849-8444.

“During this time, we will NOT be shutting off customers’ water for non- payment. If you have been shut off due to non-payment, please call our Customer Service Department at 849-8444.

“If you have a water emergency between the hours of 8 a.m. to 5 p.m. call the ECWA Customer Service Department at 849-8444.  Any emergency after hours should be made to our dispatch center at 684-0900.

“The safety of ECWA customers is also of utmost importance. Following guidance from the EPA and the Centers for Disease Control and Prevention, tap water continues to remain safe for drinking and for handwashing amid the COVID-19 pandemic.”

Erie County Water services the Town of Newstead outside of the Village of Akron.